If you are unhappy with our service, please contact us and let us know. Through your feedback we can review and improve our overall service.
Ideally, please contact us by telephone as in most instances we can resolve the matter immediately for you.
If you remain dissatisfied with the response you receive, you can ask to escalate the issue to the Customer Service Manager. This manager may need to call you back, so please ensure you give us your contact number if you are not always at the address we have registered for you. If your complaint remains unresolved to your satisfaction after you have spoken to the Customer Service Manager, you can request that it is reviewed by a member of our review team. If we have not reached an agreed settlement within 8 weeks of receiving your complaint, you can refer the matter to an independent adjudicator.
Ombudsman Services is a national private sector ombudsman scheme. We independently resolve complaints between consumers and companies that are signed up to our scheme. Our service is free for consumers. We are an impartial and cost effective means of resolving disputes outside of the courts.
Tel: 0330 440 1614