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Does your current IT and Telecoms provider give you the chance to discuss your services with them each year?
A service review gives both parties the opportunity to make sure 1 the right solution is being offered, 2 the price is right and 3 any grievances can be aired during the meeting. It’s always best to sit face to face rather than over the phone or sending emails back and forth. Having the knowledge that the provider has time for a review not only gives you confidence in the company but also the feeling that you are valued as a customer.
As an example at Comspec for a Telecoms service review we cover:
- Products and services – (telephony and internet data)
- Service performance and availability
- Incidents – closed ticket performance report
- Product and service improvement plan – how can we improve?
We find this covers most topics and keeps to a set agenda
If you would like to know more about the Comspec products and services please speak to one of our friendly team who will be more than happy to assist you. 01204 898055